Welcome to mplifyevents.com is operated by MPLIFY VIETNAM LIMITED and associated companies (colleated or called "MPLIFY" or "us"). We noticed customers (collectively referred to as "users" or "you", calling separately "Organizers" or "Attendees") using mplifyevents.com to attend or organize events, however, noone wants to share its personal information. MPLIFY VIETNAM LIMITED respects customers privacy and commit to protect customers personal information when customers believe in us to provide personal information since buying tickets at mplifyevents.com. This is the principle of accessing privacy and personal information at mplifyevents.com.
"Personal Data" or "personal data" means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access. Common examples of personal data could include name, identification number and contact information.
Users will take responsibility for security and keep all activities using the service under their registration names, passwords and email inbox. In addition, members are responsible for promptly notifying mplify Events on illegal use, abuse, confidentiality violations, keeping their registration names and passwords of third parties to take appropriate settlement.
All of these terms apply to all mplify Events users, whether organizers (“sellers”) or attendees (“customers”), unless specifically stated to apply to attendees (“customers”) only or to organizers (“sellers”) only.
The intended use
to process of your order for products (whether sold by us or third party sellers) to process orders you send through the Platform;
to respond to, process, deal with or complete a transaction and/or to fulfil your requests for certain products and services and notify you of service issues and unusual account actions;
to confirm and execute payment transactions (including credit card payments, money transfers, offline payments, remittances, or e-wallet transactions) in connection with payments related to you and/or the Services you use. To verify and execute such payment transactions, payment information, which may include personal information, will be transferred to third parties such as payment service providers;
Supply of Services
to facilitate your use of the Services or access to the Platform;
to administer your account (if any) with us;
to display your name, username or profile on the Platform (including reviews you may display);
to deal with or facilitate customer service, carry out your instructions, deal with or respond to any enquiries given by (or purported to be given by) you or on your behalf;
to contact you or communicate with you via voice call, text message and/or fax message, email and/or postal mail or otherwise for the purposes of administering and/or managing your relationship with us or your use of our Services, such as but not limited to communicating administrative information to you relating to our Services. You acknowledge and agree that such communication by us could be by way of the mailing of correspondence, documents or notices to you, which could involve disclosure of certain personal data about you to bring about delivery of the same as well as on the external cover of envelopes/mail packages;
for identification and/or verification;
To allow other users to identify you (via "Find my friends" or any other similar function) as a user of the Service, to enable you to find other users and to connect with them on the Platform, and to support the function of socializing the Services (where applicable);
To facilitate the integration of third party loyal member programs (including those supported by vendors or brands) with our Platform;
Marketing and advertising
where you give us your prior consent, for marketing and in this regard, to send you by various modes of communication such as postal mail, email, location-based services or otherwise, marketing and promotional information and materials relating to products and/or services (including, without limitation, products and/or services of third parties whom mplify Events may collaborate or tie up with) that mplify Events (and/or its affiliates or related corporations) may be selling, marketing or promoting, whether such products or services exist now or are created in the future. If you are in Vietnam, In the case of the sending of marketing or promotional information to you by voice call, SMS/MMS or fax to your Vietnamese telephone number, we will not do so unless we have complied with the requirements of Vietnam’s Privacy Laws in relation to use of such latter modes of communication in sending you marketing information or you have expressly consented to the same;
Legal and operational purposes
to identify your identity in connection with the purpose of fraud detection;
to compare information, and verify with third parties to ensure that the information is accurate;
to manage, operate, administer and provide you with as well as to facilitate the provision of our Services, including, without limitation, remembering your preferences;
to enforce our Terms of Service or any applicable end user license agreements;
to protect personal safety and the rights, property or safety of others;
to respond to, process, deal with or complete a transaction and/or to fulfil your requests for certain products and services and notify you of service issues and unusual account actions;
to produce statistics and research for internal and statutory reporting and/or record keeping requirements;
to comply with legal requirements (including where applicable, the display of your name, contact details and company details), including requests from law enforcement, in relation to any legal proceedings, or otherwise that we deem necessary; and
to respond to legal processes or to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction, including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding on mplify Events or on its related corporations or affiliates;
to carry out due diligence or other screening activities (including, without limitation, background checks) in accordance with legal or regulatory obligations or our risk management procedures that may be required by law or that may have been put in place by us;
to audit our Services or mplify Events' business;
to prevent or investigate any fraud, unlawful activity, omission or misconduct, whether relating to your use of our Services or any other matter arising from your relationship with us, and whether or not there is any suspicion of the aforementioned;
To store, host, back up your personal data;
To deal with and/or facilitate a business asset transaction or a potential business asset transaction, where such transaction involves mplify Events as a participant or involves only a related corporation or affiliate of mplify Events as a participant or involves mplify Events and/or any one or more of mplify Events' related corporations or affiliates as participant(s), and there may be other third party organisations who are participants in such transaction. A “business asset transaction” refers to the purchase, sale, lease, merger, amalgamation or any other acquisition, disposal or financing of an organisation or a portion of an organisation or of any of the business or assets of an organisation; and/or
To facilitate the download of prohibited and controlled items from our Platform;
To compare information, and verify with third parties to ensure that the information is accurate;
Where necessary, to avoid a threat to life, health or safety;
Analysis, research, business and development;
To understand the user experience of your Services and Platform;
To improve our existing technology (for example voice recognition technology etc.) through machine learning or other means;
To improve the layout or content of the Platform pages and customize them for users;
To identify visitors on the Platform;
To conduct surveys, including conducting research on the demographics and behavior of our users;
To conduct data analysis, testing and research, monitoring and analysis of usage and activity trends;
to conduct research, analysis and development activities (including, but not limited to, data analytics, surveys, product and service development and/or profiling), to analyse how you use our Services, to improve our Services or products and/or to enhance your customer experience;
to allow for advertising and other audits and surveys to, among other things, validate the size and composition of our target audience, and understand their experience with mplify Events’s Services;
To acquire advanced attributes in relation to you based on personal data you provide (either to us or third parties), to provide you with more targeted and/or relevant information;
To expand our products and services; and
To better understand our customers.
For any other purpose for which your consent has been obtained (hereinafter “Other Purposes);
To operate decision-making processes automatically in accordance with any of the purposes stated above.
As the purposes for which we will/may collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purpose at the time of obtaining your consent, unless processing of the applicable data without your consent is permitted by the Privacy Laws.
Personal Data means any information about an individual, whether recorded in material form or not and whether correct or not, the identity of an individual can be identified from such information (whether directly or indirectly), or from such information and information others to which we have or are likely to have access.
The personal data that mplify Events may collect includes but is not limited to:
date of birth;
bank account and payment information;
information sent by or associated with the device(s) used to access our Services or Platform;
information about your network and the people and accounts you interact with;
photographs or audio or video recordings;
government issued identification or other information required for our due diligence, know your customer, identity verification, or fraud prevention purposes;
marketing and communications data, such as your preferences in receiving marketing from us and third parties, your communication preferences and history of communications with us, our service providers, and other third parties;
usage and transaction data, including details about your searches, orders, the advertising and content you interact with on the Platform, and other products and services related to you;
any other information about the User when the User signs up to use our Services or Platform, and when the User uses the Services or Platform, as well as information related to how the User uses our Services or Platform; and
aggregate data on content the User engages with.
You agree not to submit any information to us which is inaccurate or misleading, and you agree to inform us of any inaccuracies or changes to such information. We reserve the right at our sole discretion to require further documentation to verify the information provided by you.
If you sign up to be a user of our Platform using your social media account (“Social Media Account”), link your mplify Events account to your Social Media Account or use any mplify Events social media features, we may access information about you which you have voluntarily provided to your Social Media Account provider in accordance with such provider's policies, and we will manage and use any such personal data in accordance with this Policy at all times.
If you do not want us to collect the aforementioned information/personal data, you may opt out at any time by notifying our Data Protection Officer in writing. Further information on opting out can be found in the section below entitled "How can you withdraw consent, remove, request access to or modify information you have provided to us?" Note, however, that opting out or withdrawing your consent for us to collect, use or process your personal data may affect your use of the Services and the Platform. For example, opting out of the collection of location information will cause its location-based features to be disabled.
We may collect, use, disclose and/or process your personal data for one or more of the following purposes:
when you register and/or use our Services or Site, or open an account with us;
when you submit any form, including, but not limited to, application forms or other forms relating to any of our products and services, whether online or by way of a physical form;
when you apply for, register or otherwise use any of the Services;
when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services;
when you interact with us, such as via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails;
when you record any user-generated content uploaded to the Platform;
when you use our electronic services, or interact with us via our website or use services on our website. This includes, without limitation, through cookies which we may deploy when you interact with our applications or website;
when you carry out transactions through our website or Services;
when you carry out transactions through our website or Services;
when you provide us with feedback or complaints;
when you register for a contest, for games or game specific events, or
when any other user of the Platform posts any comments about content you upload to the Platform or when you post any comments about other users ’content uploaded to the Platform;
when you interact with us offline, including when you interact with our external customer service agents.
when a third party makes a complaint against you or content that you have uploaded to the Platform; and
when you visit, use or interact with the Site or our mobile applications, we may collect certain information by automated or passive means using a variety of technologies, which technologies may be downloaded to your device and may set or modify settings on your device. The information we collect may include, without limitation, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring web site (if any), and the pages you visit on our website and mobile applications and the times of visit. We may collect, use disclose and/or process this information only for the Purposes (defined below).
mplify Events platform may collect precise information about the location of your mobile device using technologies such as GPS, Wi-Fi, etc.. We collect, use, disclose and/or process this information for one or more Purposes including, without limitation, location-based services that you request or to deliver relevant content to you based on your location or to allow you to share your location to other users as part of the services under our platform. For most mobile devices, you are able to withdraw your permission for us to acquire this information on your location through your device settings. If you have questions about how to disable your mobile device's location services, please contact your mobile device service provider or the device manufacturer.
The above does not purport to be exhaustive and sets out some common instances of when personal data about you may be collected.
Personal data of members will be stored until there is a cancellation request or a login member and canceled. Left in all cases Member personal information will be confidential on mplifyevents.com server.
In Vietnam, the legal entity controls the user's personal data as MPLIFY VIETNAM LIMITED;
We may share (or allow the sharing of) your personal information with and/or transfer your personal information with third parties and/or our affiliates for the purposes stated above. Third parties and affiliates, which may be located within or outside the country, include but are not limited to:
Our subsidiaries, affiliates and related corporations;
Service providers (such as agents, vendors, contractors and partners) in areas such as payment services, marketing, data analysis, market or customer research, surveys, social media, customer service, installation services, information technology and website hosting;
Service providers and their related companies;
Other users of the Platform or Services
contractors, agents, service providers and other third parties we use to support our business. These include but are not limited to those parties which provide administrative or other services to us such as mailing houses, financial services providers, advertising and marketing partners, telecommunication companies, information technology companies, and data centres;
governmental or regulatory authorities having jurisdiction over mplify Events or as otherwise permitted under Section 5.4;
a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of mplify Events’ assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by mplify Events about our Service Users is among the assets transferred; or to a counterparty in a business asset transaction that mplify Events or any of its affiliates or related corporations is involved in; and
third parties to whom disclosure by us is for one or more of the Purposes and such third parties would in turn be collecting and processing your personal data for one or more of the Purposes
We may share user information, including statistical and demographic information, about our Users and information about their use of the Services with advertising partners and third party suppliers of advertisements, remarketing, and/or other programming.
In disclosing your personal information to them, we endeavor to ensure that third parties and our affiliates maintain the security of your personal information from access, collection, use, disclosure, unauthorized processing or similar risks and keep your personal information only as long as your personal information is required to achieve the purposes set out above.
Third parties may unlawfully intercept or access personal data transmitted to or contained on the site, technologies may malfunction or not work as anticipated, or someone might access, abuse or misuse information through no fault of ours. We will nevertheless deploy reasonable security arrangements to protect your personal data as required by the Privacy Laws; however, there can inevitably be no guarantee of absolute security such as but not limited to when unauthorised disclosure arises from malicious and sophisticated hacking by malcontents through no fault of ours.
We may also share your personal information in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we meet the requirements of data protection laws applicable when disclosing your personal information.
As set forth in mplify Events’ Terms of Service, Users (including any employees, agents, representatives, or any other person acting for such User or on such User’s behalf) in possession of another User’s personal data through the use of the Services (the “Receiving Party”) hereby agree that, they will (i) comply with all applicable Privacy Laws with respect to any such data, including any collection, processing, storage or transfer of such data; (ii) allow mplify Events or the User whose personal data the Receiving Party has collected (the “Disclosing Party”) to remove his or her data so collected from the Receiving Party’s database; and (iii) allow mplify Events or the Disclosing Party to review what information has been collected about them by the Receiving Party, in each case of (ii) and (iii) above, in compliance with and where required by applicable laws.
Notwithstanding anything set forth herein, Sellers (including any employees, agents, representatives, or any other person acting for such User or on such User’s behalf) shall comply with all applicable Privacy Laws and, in respect of any buyer’s personal data received from mplify Events, (i) are not permitted to use such buyer’s personal data except as reasonably necessary to respond to buyers’ enquiries and to carry out respond to, process, deal with or complete a transaction without the buyers’ and mplify Events’ prior written consent; (ii) should refrain from contacting buyers using such information outside of the mplify Events platform; (iii) are not permitted to disclose such buyer’s personal data to any unauthorized third parties without the buyer’s and mplify Events’ prior written consent; (iv) shall employ sufficient security measures to protect each mplify Events user’s personal data in their possession, retain such data only for as long as necessary for the purposes above and in accordance with the Privacy Laws, and to delete or return such data to mplify Events upon any request from mplify Events or as soon as reasonably possible upon completion of the transaction; and (v) to inform mplify Events at email@example.com in the event of any potential data breach or other loss of such user’s data.
If you have any questions about personal data protection or data privacy, please refer to the list of frequently asked questions for data protection/ data privacy.
MPLIFY VIETNAM LIMITED
Head Office: 2-4 Alexandre de Rhodes, Ben Nghe Ward, District 1, Ho Chi Minh City, Viet Nam
For User’s continuing to use the mplify Events page and let us provide services, the personal data of the user provides us to accurate and complete. Users are responsible for notifying us about the changes to the user's personal data, or in case the user believes that the personal data we collect about the user is not exactly, incomplete, misleading or not updated.
If you have an account with us, you may personally access and/or correct your personal data currently in our possession or control through the Account Settings page on the Site. If you do not have an account with us, you may request to access and/or correct your personal data currently in our possession or control by submitting a written request to us. We will need enough information from you in order to ascertain your identity as well as the nature of your request so as to be able to deal with your request. Hence, please send your written request by emailing our data manager at firstname.lastname@example.org.
You may update your personal data at any time by accessing your account on the Platform. Users have the right to provide personal information to us and can change that decision at any time. You have the right to self-check, update, adjust your personal information by logging into your account and editing your personal information or asking us to do this.
We take steps to share users' personal data updates with third parties and our affiliates if the user's personal data is still needed for purposes specified above.
7.6 Users can request information about the user's personal data that we have collected or asked about how the user's personal data may have been used, disclosed, Store or handle through personal account information settings on mplifyevents.com or by contacting us according to the contact information below. Users can also request to edit any errors or shortcomings in the user's personal data that we have collected in the same way. To support the processing of users' requirements, we may need to ask the user to provide additional information about the user's request. In the case of permission law, we may refuse to make the user's amendment requirements if these requests are difficult to implement or not reasonable.
In the event that the current data protection law allows, we reserve a reasonable administrative fee for accessing the user's personal data records. In this case, we will notify users of the fee before processing the user's request.
We will/may also be charging you a reasonable fee for the handling and processing of your requests to access your personal data. If we so choose to charge, we will provide you with a written estimate of the fee we will be charging. Please note that we are not required to respond to or deal with your access request unless you have agreed to pay the fee.
Personal information on mplifyevents.com is committed to provide absolute security according to mplify Events’ personal information protection policy. The collection and use of each member's information is only done when there is a consent of that customer except for other legal laws.
To protect your personal data from access, collection, use, disclosure, processing, copying, modification, disposal, loss, misuse, unauthorized modification or similar risks, we have introduced appropriate administrative, physical and technical measures such as
Restrict access to personal data to individuals who require access;
Maintain technology products to prevent unauthorized computer access;
Use 128-bit SSL (secure sockets layer) encryption technology when processing your financial details; and/or
Implement other security measures required by applicable law.
You must not transfer, provide or disclosed to any third parties about members' personal information when there is no permission to agree from such members.
However, you should be aware that no method of transmission over the internet or electronic storage method is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and constantly review and improve our information security measures.
In case the hacker information storage server leads to a member's personal data loss, mplifyevents.com will be responsible for announcing the case for the authorities to investigate and promptly handle and announce for known members.
Completely security all member's online transaction information includes digitized voucher accounting invoice information in mplifyevents.com Safety Center data area.
mplifyevents.com Management Board requires individuals to register as a member, must provide all relevant personal information such as: Full name, contacts, emails, identity cards, Phone, account number, payment card number ...., and responsible for the legality of the above information. mplify Events Management Board is not responsible as well as not to resolve all complaints related to the interests of that member to see all the personal information of that member provided when the initial registration is not exactly.
However, users should understand that no transmission methods through the Internet or electronic storage method is absolutely safe. Although security cannot be absolutely guaranteed, we strive to protect user information and continually review and upgrade our information security measures.
mplify Events may contain links to other websites operated by other parties, such as our business affiliates, saleshouses or payment gateways. We are not responsible for the privacy practices of websites operated by these parties. Users should carefully check the current security policies of those sites to determine how they will handle the information they collect from users.
If the user suspects that the user's personal data has been misused the wrong purpose or the scope of use we announced, the user can send any questions or complaints about any How we use the user's personal data through our online chat function or according to our contact information mentioned in Section 6.2.
Our data protection staff will receive user complaints and depending on the nature and level of user inquiries or complaints, we will have specific measures to solve resolution or user complaints.
Disclaimer regarding security and third-party sites
WE DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THAT YOU PROVIDE ON THIRD PARTY SITES. We do implement a variety of security measures to maintain the safety of your personal data that is in our possession or under our control. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the personal data confidential. When you place orders or access your personal data, we offer the use of a secure server. All personal data or sensitive information you supply is encrypted into our databases to be only accessed as stated above.
In an attempt to provide you with increased value, we may choose various third party websites to link to, and frame within, the Site. We may also participate in co-branding and other relationships to offer e-commerce and other services and features to our visitors. These linked sites have separate and independent privacy policies as well as security arrangements. Even if the third party is affiliated with us, we have no control over these linked sites, each of which has separate privacy and data collection practices independent of us. Data collected by our co-brand partners or third party web sites (even if offered on or through our Site) may not be received by us.
We therefore have no responsibility or liability for the content, security arrangements (or lack thereof) and activities of these linked sites. These linked sites are only for your convenience and you therefore access them at your own risk. Nonetheless, we seek to protect the integrity of our Site and the links placed upon each of them and therefore welcome any feedback about these linked sites (including, without limitation, if a specific link does not work).
Withdrawal of Consent to the Continued Use, Disclosure, Storage and/or Processing of Personal Data
You may submit a withdrawal of your consent to the continued use, disclosure, storage and/or processing of your personal data by contacting us via the contact details below, subject to the terms and/or limitations imposed by law or regulations that used.
Please note that if you submit a withdrawal of consent to the use, disclosure, storage or processing of your personal data for the purposes and in the manner set forth above, or exercise your existing rights under applicable local law, we may not is in a position to continue to supply the Services to you or perform any of our contracts with you, and we will not be liable if we do not continue to supply the products and Services to you, or perform a contract with you. We expressly reserve our legal and remedial rights in such situations.
You may unsubscribe from receiving marketing information at any time in the settings of our mobile application or by using the unsubscribe function in the electronic marketing materials. We may use your contact information to send you newsletters from us and our affiliated companies.
mplify Events does not sell products to minors (as determined under applicable law), and does not intend to supply any Services or use of the Platform to minors. We do not knowingly collect any personal data with respect to minors.
We will not be responsible for the use of any Services on the Platform that are not authorized by you, users acting on your behalf or anyone unauthorized. It is your responsibility to make your own decisions regarding the use of the Services on the Platform and to take the necessary steps to prevent any misuse of the Services on the Platform.
Computer Data Collection
When you browse the Platform via a computer, mobile device, or any of your devices with an internet connection, our company servers will automatically record data sent by your internet browser when you browse a website, such as technical data and usage data as outlined in Section 2 above.
This data is collected for analysis and evaluation to help us improve the website, services and products we supply, as well as to help us to personalize the content of the Platform and match it to your preferences more quickly. This data is also collected to provide the Services and Platforms more convenient and useful to you, and to supply advertising to market products, services and features that are more relevant to you.
Cookies are small text files (usually made up of letters and numbers) that are placed in the memory of your internet browser or device when you visit a website or view a message. Cookies allow us to recognize a device or internet browser. Web beacons are small graphic images that may be included in our Services and Platforms. Web beacons allow us to count the number of users who have viewed your pages so that we can better understand your preferences and interests.
You can manage and delete cookies through the settings of your internet browser or device. However, certain cookies are required to activate key functions (such as adding items to the shopping cart), so please note that changing or deleting cookies may affect existing functionality on the Platform or through our Services.